Last updated: 13 July 2026
Warranty availability
Warranty coverage varies by product and is shown on the applicable listing or sales document. Coverage begins from the confirmed purchase date and applies only to the stated device and purchaser.
What may be covered
Where applicable, coverage may include verified hardware faults that arise under normal use. Consumable components, cosmetic condition, software, accidental damage, liquid exposure, misuse and unauthorised repair are generally excluded unless stated otherwise.
Return assessment
Contact Mechanize promptly with proof of purchase and a clear description of the issue. Devices may require inspection before a return, repair, exchange or other resolution is approved.
Before returning a device
Back up and remove personal data, sign out of accounts and include the agreed accessories. Mechanize is not responsible for customer data left on returned devices.
Contact the Mechanize team before completing a purchase, sale or trade-in.
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